Shipping & Delivery Policy

What are the delivery charges?

Shipping charges vary based on your delivery location and the courier service available in your region.

The applicable shipping cost, if any, will be clearly displayed at checkout before you complete your purchase. There are no surprise charges after payment.

Why might delivery take longer than the estimated X–Y business days?

Delivery timelines shown on the product page are estimates. Delays may occur due to:

Courier partner holidays between the order date and delivery date.
Sundays or public holidays. (business days exclude these)
Regional or logistical constraints.
In such cases, the estimated delivery date may be extended by a day or two.

What is the estimated delivery time?

Orders are usually processed and dispatched within the timeframe mentioned on the product page.
Estimated delivery depends on:

Product availability.
Your delivery pin code.
Warehouse location.
Courier partner serviceability in your region.
Business days exclude Sundays and public holidays.

Are there any hidden charges (taxes, octroi, etc.)?

No. There are no hidden charges.
All prices displayed on Arokleen.com are inclusive of applicable taxes. You only pay the product price plus the shipping charge shown at checkout, if applicable.

Why can’t Arokleen deliver to my location?

Delivery serviceability depends on:

Availability of courier partners in your area.
Regional or legal restrictions on certain products.
Temporary service disruptions.
You can check delivery availability by entering your pin code on the product page or during checkout.

How do I return an item? How is pickup arranged?

To initiate a return, please Contact Us through our website.
Our team will explain the return process. Items can be returned via a third-party courier service.
Return shipping charges are borne by the customer unless stated otherwise under a specific return policy.