Refund, Return & Replacement Policy

At Arokleen, we are committed to delivering high-quality hygiene and personal care products while ensuring a smooth and transparent shopping experience for our customers. We go the extra mile to resolve genuine concerns fairly and responsibly.
If you are not satisfied with your purchase, please reach out to our Customer Care team, and we will assist you as per the policy outlined below.

Customer Support

For any return, replacement, or refund-related queries, please contact us:

Phone: 011-4643 6621
Email: support@arokleen.com
Response Time: Within 24 to 48 business hours

General Return Conditions

A return request will be considered only if all the following conditions are met:

Return request is raised within 7 days of receipt of the product
Product is unused, unopened, and untampered
Original packaging is intact and unbroken
Original invoice is returned along with the product
Product reaches us in a sellable condition
Failure to meet any of the above conditions may result in rejection of the return request.

Replacement & Return Policy for Hygiene Products

Due to the nature of hygiene and personal care products, returns or replacements are not allowed once the product seal is opened, unless there is a manufacturing defect or a wrong product has been delivered.

Products classified as Not Returnable include (but are not limited to):

Adult diapers
Underpads
Baby diapers
All types of wipes
Face masks
Medical gloves
Any other hygiene or personal care consumables

These products will only be eligible for replacement or refund in case of:

Manufacturing defect
Product damage during transit
Incorrect product delivered

Damaged External Packaging at the Time of Delivery

If you notice that the outer packaging is damaged, torn, or tampered with at the time of delivery:

Do not accept the package
Mention your remarks on the courier delivery receipt
Inform our Customer Care team immediately

Once the damaged package is returned to our warehouse and verified, a replacement product will be dispatched.

Product Received Damaged, Defective, or Incorrect

If you receive a product that is:

Damaged
Defective
Different from what was ordered

Please follow these steps:

Contact us within 7 days of delivery
Retain all original packaging, tags, and invoice
Do not return the product without confirmation from our team

Our Quality Check team will review the issue based on the customer’s claim.

If approved, we will process a replacement or refund
If rejected (for example, damage due to misuse), the same product will be returned to the customer
The decision of the Quality Check team will be final and binding

Return Method

Reverse Pickup

Reverse pickup will be arranged where serviceable
Reverse pickup charges, if applicable, will be borne by the Consumer (YOU)

Self-Shipment (If Reverse Pickup Is Not Available)

If reverse pickup is not possible for your pin code, you may self-ship the product to our warehouse address, which will be shared by our support team after approval.

Products must be:

- Unused
- Properly packed
- Returned with invoice and original packaging

Refund Eligibility

Refunds may be issued in the following cases:

Order cancelled before dispatch
Approved return due to damage, defect, or wrong product
Return accepted after quality inspection

Refunds are not applicable for:

Used products
Opened hygiene products (unless defective)
Color or print variation due to manufacturing batches
Products returned without prior approval

Refund Mode & Timelines

Prepaid Orders

Credit Card: 5–7 banking days (credited to original card)
Debit Card / Net Banking: 7–14 banking days

Cash on Delivery (COD) Orders

Refunds for COD orders will be processed via bank transfer/NEFT only. Customers must provide:

Bank account number
Account holder name
Bank name and branch
IFSC code
Cancelled cheque or PAN

We do not issue cash, cheque, or DD refunds.

Refund Processing Time

Eligible refunds are initiated within 7 working days after the returned product reaches our warehouse and passes quality inspection. Bank processing times may vary.

Payment Mode	Refund Method	Estimated Time
Credit Card	Reverse Credit	5–7 days
Debit Card	Bank Credit	7–14 days
Net Banking	Bank Credit	7–14 days
COD	NEFT Transfer	7–14 days

Important Notes

Product colors, prints, or packaging design may vary slightly due to manufacturing batches.
Customers are advised to read product descriptions carefully before placing an order.
Except as stated in this policy, no cash refunds will be provided.