Privacy Policy

Arokleen is a hygiene brand owned and operated by Grover Innovations LLP. We value your trust and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your data when you visit or shop on www.arokleen.com.

By using our Website, you agree to the terms outlined in this Privacy Policy. If you do not agree, please do not use the Website.

1. Information We Collect

When you visit or shop on our Website, we may collect the following information:

a) Information you provide directly

Name
Email address
Mobile number
Shipping and billing address
Order details and preferences
Any information shared through contact forms, reviews, or customer support

b) Payment information

Payments are processed securely through trusted third-party payment gateways
We do not store your credit/debit card, UPI, or banking details

c) Automatically collected information

IP address
Browser type and device information
Pages visited and time spent on the Website

This information helps us process orders, improve your shopping experience, and keep the Website secure.

2. How We Use Your Information

We use your information to:

Process and deliver your orders
Communicate order updates, confirmations, and support queries
Improve our products, services, and Website performance
Send offers, product updates, or promotions (you can opt out anytime)
Prevent fraud, misuse, and unauthorized access
Comply with legal and regulatory requirements

We only use your data for legitimate business purposes related to Arokleen.

3. Cookies and Website Tracking

We use cookies and similar technologies to:

Remember your preferences
Improve Website speed and usability
Understand how visitors use our Website

Cookies do not personally identify you unless you voluntarily share information with us. You can disable cookies in your browser settings, though some Website features may not work properly.

4. Sharing of Information

We do not sell or rent your personal data.

We may share your information only in the following cases:

Service partners: Delivery partners, payment gateways, analytics tools, and customer support platforms, strictly to fulfill your orders or improve services
Legal requirements: When required by law, court order, or government authorities
Business operations: Within Grover Innovations for internal processing, compliance, and support

All partners are required to keep your data confidential and secure.

5. Data Security

We take reasonable and appropriate security measures to protect your information, including:

Secure servers and firewalls
Restricted access to personal data
Regular system monitoring

While we strive to protect your data, no online system is completely secure. We cannot guarantee absolute security, but we continuously work to improve our safeguards.

6. Your Choices and Rights

You have the right to:

Review or update your personal information
Opt out of promotional communications
Request deletion of your data (subject to legal and operational requirements)

To exercise these rights, please contact us using the details below.

7. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Updates will be posted on this page. Continued use of the Website means you accept the revised policy.